My RCH Portal enables patients to access certain aspects of the Royal Children's Hospital's (RCH) electronic medical record as determined by RCH in its absolute discretion.
The My RCH Portal is not a tool for requesting or receiving urgent medical attention. If you are experiencing a medical emergency, call 000 or visit your nearest hospital.
Information provided on the My RCH Portal is not a substitute for medical care by a qualified healthcare professional. Do not delay or disregard medical consultations because of information provided on the My RCH Portal.
In these Terms, 'you' and 'your' refer to both you as a patient account holder and you as a proxy account holder.
Access to the My RCH Portal is determined by the RCH based on the age and cognitive ability of the patient and as required by law.
In general, subject to clause 2.4:
2.1 a patient's parent or guardian has sole access to their child's information through the My RCH Portal as a 'proxy' up until the child is 12 years old;
2.2 once a patient turns 12 they are entitled to access some of their information directly via the My RCH Portal. At the same time the parent or guardian's automatic access to their child's My RCH Portal information becomes more limited, and the patient may request their clinician to remove the proxy from the My RCH Portal and the clinician may agree to that request in their absolute discretion;
2.3 from 16 years of age, only the patient will have direct access to their My RCH Portal;
2.4 the parent or guardian of a cognitively impaired child or young person will have full access to their child's My RCH Portal for so long as their child is a patient at the RCH.
In all cases, if you are the patient's 'proxy', you will need to request access to the patient's My RCH Portal, and if the patient is 16 years old, you will require the consent of the patient in most circumstances.
A patient may have more than one proxy.
By accepting these Terms, you are accepting the eligibility framework determined by the RCH in its absolute discretion subject always to law and as amended by the RCH from time to time.
In accessing and using the My RCH Portal, you understand and agree to the following, you must:
You must not post or transmit via the My RCH Portal any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.
You are responsible for any use of your My RCH Portal account using your username and/or password, whether or not that use was authorised by you.
If you are accessing a proxy account for the patient, you warrant that you are legally entitled to access the patient's My RCH Portal.
If your legal relationship with a patient changes and you are no longer legally entitled to access the patient's medical information, you must immediately:
4.1 inform the RCH so that your access can be de-activated; and
4.2 stop using your My RCH Portal account.
If you as patient or proxy would like access to any part of the medical record that is not accessible in the My RCH Portal, you can request that information under the Freedom of Information Act 1982.
If you believe any information displayed in the My RCH Portal is inaccurate, incomplete or out of date, you are encouraged to discuss this with your treating clinician at your next visit or to write to Health Information Services outlining your concern.
The RCH may lock, suspend or terminate your access or account at any time or for any reason in its sole and absolute discretion, including without limitation, as follows:
The RCH may lock, suspend or terminate your access or account at any time if you breach any of these Terms.
The RCH may lock, suspend or terminate your access or account if you have not accessed the account for 18 months.
The RCH may lock, suspend or terminate your access or account if you have not received any health care services at the RCH for a 12 month period.
A patient may terminate the legal guardians / parent account at any time by using the customer service message or contacting the RCH.
A patient who is more than 12 years old, but less than 16 years old, may ask their clinician to alter their proxy's access to the My RCH Portal and the clinician may determine in their absolute discretion whether or not to initiate the process to effect that change.
Parent or guardian access to the My RCH Portal will be automatically terminated when a patient turns 16, unless the patient gives express written permission for continued access, or the clinician confirms that the patient is intellectually impaired, or there are other lawful reasons why this is necessary.
If your account is deactivated for any reason, you may apply to reactivate your account by contacting RCH at firstname.lastname@example.org
If you select email in your preference list tab within the activated account, you:
You are responsible for ensuring that the computer system you use to access the My RCH Portal has appropriate security controls enabled.
The My RCH Portal (including material on the Portal is made available to you on an 'as is' and 'as available' basis and at your own risk. To the maximum extent permitted by law, the RCH makes no representation, provides no express warranty or guarantee, and excludes all liability and any implied warranties (whether implied by statute or otherwise) in connection with:
The RCH shall not be liable for any direct, indirect, consequential, incidental, special or punitive losses, costs, expenses or damages (Losses) whether in contract, tort or otherwise (including negligence) arising out of or in connection with the My RCH Portal, related services and products, content or information contained within the My RCH Portal or any linked site, or the RCH's performance or non-performance of its obligations under these Terms, even if the RCH has been advised of the possibility of that damage.
To the extent permitted by law you agree that in the event of any problem with the My RCH Portal, any services provided in connection with the My RCH Portal or any dealings between you and the RCH:
You agree to indemnify the RCH for any Losses claimed by any party in relation to your use of the My RCH Portal in breach of these Terms.
The My RCH Portal and any content made available on it are owned by the RCH or its third party licensors, and are protected by Australian and international copyright and other intellectual property laws.
These Terms as amended by the RCH from time to time in its absolute discretion, constitute the entire agreement between the RCH and you in connection with the My RCH Portal.
If any of element of these Terms is held to be invalid, unenforceable or illegal for any reason, the remaining part or parts of the Terms will continue in full force.
These Terms are governed by the laws in force in the State of Victoria, Australia. By visiting and using the My RCH Portal you unconditionally submit to the jurisdiction of the courts of the State of Victoria and all courts with jurisdiction to hear appeals from those courts.